This site is set up to be completely customized by you! We've created a number of modules we felt would be of interest, including news, weather and sports.

How to customize your page

To add or remove modules, click on the "Customize this Page" link at the top left of the site. It will open a panel that will let you select or deselect the items that you want displayed on your page. You can even choose what color you want your page to be! When you have added or removed the modules you want displayed, and have chosen your favorite color, click "Save."

Moving modules

Now that you have the modules that you want, it's time to arrange them! Again, this is totally in your control. If you want the news to be at the top and in the center, just click and drag the module by the title bar (you'll know when you are in the right place when a 'hand' shows up!). Move the items around until you are happy. That's it! The site will remember your settings for up to 1 year. Of course, if you clear your cookies, or if your browser isn't set to accept cookies, you will have to start over.

We hope you enjoy this great new web portal, brought to you by Nsight!

Sharing links from Modules

You can share the links with anyone, even if they aren't a customer of Nsight! To share an item, simply click on the envelope icon in the module header. Then enter the email address of the person you wish to share the information with.

Why do I have to enter the email address in twice when I want to share a module?

This is to ensure you are sending it to the correct address, and to help prevent spam.

This site allows you to add, remove, and reposition modules. This lets you customize the site based on what you want to have. The modules and positions are stored in your browser in a 'cookie' that remembers what you have selected and where you placed it, and then renders the page each time you visit. If you are having to reset your page everytime you visit you may need to adjust your browser settings. Sometimes, by default, a browser will remove cookies at the end of a session, or when the browser is closed. To ensure you have the best user experience with this site, please allow your browser to store and retain the cookie.

Our cookies are set to expire 1 year from the time you first visit. Please be aware that cookies are stored only in the browser you are using. If you open a different browser (other than your default browser) the cookies will not be set, but you are then able to reset the site for that browser. Also, if you update your browser, you may lose your cookies. Please check your browser settings after an update to ensure your settings have not changed.

• • Always keep your computer up-to-date with the most recent Windows Updates
• • Install and use an updated antivirus program
• • Do not open emails or their attachments from people you don’t know
• • Do not allow your computer to install programs that you did not download or that you don’t recognize
• • Do not use peer-to-peer file sharing programs (ex. Kazaa, bearshare, etc)
• • Use common sense while browsing; try to stick to reputable sites.

Are you receiving calls that when you pick up no one is there?

It is possible that this maybe a telemarketing call.

To stop any type of telemarketing call there are two web sites that you can go to and enter your phone number into they are as follows:

For Wisconsin only: www.nocall.wisconsin.gov
The National one is: www.donotcall.gov

You should update periodically.  

If the calls are not of this nature and the party calling is speaking and making threats this should be reported to the local sheriff’s department and with their approval and yours a call trace can be put on your phone line to find out who is placing the calls.  For more information on this call the Nsight Customer Service at 865-7000.

Do you know if you had a block put on the line to block collect calls?

Please contact Nsight technical support to check for blocks.

Also, please keep in mind that if the calls are coming from a jail facility there may be special procedures to be able to receive them.  Sometimes a facility needs to have an account set up with money so that this can be used for payment.  The best would be to speak with someone in the jail facility to find out the correct procedure.

If they are white it means that there is planned work by the telephone company, possibly to replace a bad underground wire or the reroute the wire to different location.  If they are red this means someone has called in a locate for work that is being done in the area, it could be for the electric, gas, cable or possibly for road work that needs to be done.

If you want to know who called in for the locate contact Nsight Technical support

A wire maybe on top of ground due to a problem with the existing underground wire and at the time it wasn’t able to be buried due to weather conditions and/or digging clearance.  Plant manager is aware of locations where a wire is above ground and it will be buried. 

For more exact times that this might happen please contact Nsight technical support.  

If you are have Lawn damage/clean up, please contact Nsight Technical support.

Do you have a Caller ID box or is it built into the phone?

Was there any power outage?

Call ID equipment requires a battery, has the battery been replaced at all?

Do you have more than one phone instrument that has Caller ID on it and if so is that one working or is that one out also?

Did you have any new services added or removed from your line recently?  If yes and all of the above has been checked call customer service support to check your line.

Please contact Nsight Technical support.  Below are some of the questions we may ask you when calling:  

• •    Is it on all phones?  
• •    Do you have any other services (DSL/IPTV) that are not working also?
• •    Is there any construction work going on in the area?
• •    Any power outage?
• •    Do you have any off premise extensions (Barn, shed, unattached garage)?

Follow these easy, step-by-step directions:

• •    Unplug a phone you believe works or borrow one from a friend or neighbor.
• •    Locate the NID on the outside of your house and unscrew the cover fastener.  Swing the cover open.
• •    Inside you’ll find a modular plug along with instructions on how to test your phone.
• •    Simply unplug the cable and plug your phone into the jack.
• •    You should have a dial tone.  To test the phone, call a number.
• •    If the problem you experience goes away, it is in one of your telephone sets, the inside wiring or the jacks in your home or business.
• •    If the problem at the NID continues, try the test once more using a different telephone set, if available.  If the problem still exists, then the problem may be in the telephone company’s outside lines.
• •    Please call 865-7000 or 826-5215 to report the problem.
• •    Once you finished testing, unplug the telephone set.  Carefully and securely reconnect the modular jack.  Close the cover and tighten the screw until the cover is snug and tight.

Using the network interface device (NID)

Nsight has installed a plastic housing called a telephone network interface device (NID) at the point where telephone service enters the house.  This gray box provides two important functions for customers:  it allows customer to check their service, including telephones, and more important, protects property from high voltage surges.

Customers will be asked to do some basic troubleshooting when calling the Nsight Company office, which in many cases may save time and the cost of a repair call if you do not have the inside wire maintenance service.

With wire maintenance Nsight will maintain the inside wiring and jacks of your residence or business.
Nsight will come to your location and test for problems.  If the problem is found in the wiring or jacks, Nsight replace or repair it at no charge.  If the problem is found in you equipment, Nsight will no charge you a service call charge.

The monthly fee for wire maintenance is a low price of $1.95 per month.

If you do not have inside wire maintenance Nsight comes to your location and finds the problem to be in your inside wire, jacks or your equipment you will be charge a service call charge.  If the problem is in our network, we will repair it at no charge.

To find out if the problem is with Nsight network or with your wiring or equipment please see Troubleshooting using the network interface device(NID)

To set up your voice mail box:

• •    Dial 822, 865, or 869-9100 (899 customers would dial 822-9100)
• •    When voice mail answers
• •    Enter 1234*
• •    Follow voice mail instructions to set up outgoing message and password

Once this is done you need to enable the voice mail there are two features that have to be activated they are call forward busy and call forward no answer with number of rings you want it to pick up after.

To activate the call forward feature no answer, lift handset; press *92 wait for a dial tone and then dial the number you wish to forward to (822-9100, 865-9100 or 869-9100 whichever exchange you are located if you have an 899 number use 822-9100.)  If there is no answer or line is busy, repeat the above procedure within two minutes, wait for confirmation tone and then hang up.

To activate the call forward busy; lift handset; press *90 wait for a dial tone and then dial the number you wish to forward to (822-9100, 865-9100 or 869-9100 whichever exchange you are located if you have an 899 number use 822-9100).  If there is no answer or line is busy, repeat the above procedure within two minutes, wait for confirmation tone and then hang up.

• •  Incoming: pop3.netnet.net  
• •  Outgoing: smtp.netnet.net

• •  Incoming:  pop3.bayland.net
• •  Outgoing: smtp.netnet.net

• •    Click the Windows Button (Start Button)
• •    Click Control Panel
• •    Click Network & Internet Options.
• •    Click Click the Internet Options Link.
• •    Click the Connection Tab at the top.
• •    Click the Set Up button.
• •    Enter the appropriate dial up number for your respective area:
• •    Enter your Username and Password into their respective boxes. You will need to re-enter the password in the second password box. Click Next to continue.
• •    Make sure Remember this password is checked.
• •    Type NSight into the connection name box
• •    Click Connect.
• •    If your computer is not connected to a phone line, the Internet connection will report it was unsuccessful. Click Set up connection anyway.
• •    If your computer connects, you can now browse the Internet.
• •    Click Close to get out of the wizard.
• •    Close any other open windows that are not needed.

• •     Autotune allows you to automatically change the channel to a program you would like to watch at a specified date and time. To use Autotune press the Guide button on your remote. Then locate a program you would like to watch at a later date and time. Press OK when your yellow cursor has highlighted the program. Press OK on Set Autotune.
• •    Reminder will pop up a box telling you a specific program is on and ask you if you would like to change the channel to that program. To use Reminder presss the Guide button on your remote. Then locate a program you would like to watch at a later date and time. Press OK when your yellow cursor has highlighted the program. Press OK on Set Reminder.

• •     To enable Parental Control press Menu on your remote. Go to Settings and press OK. By default the password is the number 0, press OK after typing in the password. In settings arrow down to the white box next to Parental Control and press OK. This will check the box enabling Parental Control. Click on edit just to the right of Parental Control to adjust the settings. Here you can change what content is blocked. When you’re done, press OK on the Submit button.
• •     To disable Parental Control temporarily press Menu on your remote. Press OK on the Parental Control button in the Menu. By default the password is the number 0, press OK after typing in the password. Parental Control is now temporarily disabled. You will be able to watch any program for 30 minutes then Parental Control will be re-enabled. To change the unlock timeout  setting for longer than 30 minutes you will need to go to the Parental Control settings.
• •    To disable Parental Control permanently press Menu on your remote. Go to settings and press OK. By default the password is the number 0, press OK after typing in the password. Press OK on the box Parental Control. This will uncheck the box and disable Parental Control. Press OK on the Submit button.

• •     Verify if you have tiling on all channels or just one. If you do not have tiling on all channels please call Nsight right away to report a problem with the specific channel.
• •     If you have tiling on all channels please check other TV’s in your home. If you do not have tiling on other TV’s please unplug the power cord from the Set Top Box (STB) that was installed next to your TV then plug the power cord back in.
• •     If you have tiling on all Set Top Boxes (STB’s) please unplug the power cord to the Modem / Router then plug the power cord back in.

• •    If your setup includes a VCR, DVD recorder, or stereo, verify that you have properly connected the device to the set top box.
• •     Verify that the volume is turned up.
• •     Verify that the mute function is not on.
• •     Verify the proper input selection to the home theater receiver or TV.
• •     If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the correct channel.

• •    Verify that the current TV program is broadcast in color.
• •     Adjust the TV color controls.
• •     If you are using a component video connection (PrPbY - Red, Blue, and Green connections) check that all connectors are completely and properly plugged into the Set Top Box and TV.
• •     If you are using a component video connection (PrPbY - Red, Blue, and Green connections) and your HDTV has only RGB or RGB-HV connectors, you must use and adapter. You can obtain the adaptor through an electronic parts retailer.

• •    Batteries. More often than not the batteries are the problem with a remote that is not responding, check to make sure that the batteries are fresh and put in correctly. The standard Nsight Remote takes 3 AAA batteries. The black universal remote takes 2 AA Batteries.
• •     Your remote may be in the wrong mode. (STB & TV) To control the Set Top Box, make sure that you press “STB” (it should light up). To control the TV (Turn OFF/ON), make sure that you press “TV” (it should light up).
• •    Something could be blocking the way. Make sure that you are pointing the remote directly at the Set Top Box or TV, and that there is nothing blocking this path.

• •     Check ALL of your cable connections on the back of the TV and the Set-Top Box. Make sure that they are all seated properly.
• •     Make sure that your TV is set to the right channel. Try pressing the “AV” button on the remote until you get to the correct input. Coaxial is usually 3 or 4 Composite is usually Video-1, Video-2, etc.
• •     If you have multiple TVs connected to Nsight Digital Television, check the rest of the TVs to see if it’s just one TV that is affected. If it’s just one, try unplugging the power from the Set-Top box and waiting 15 seconds. Then plug it back in.
• •     If ALL of your TVs are not showing anything, locate the router and turn it off for 15 seconds and then turn it back on. WARNING: If you have High Speed Internet, this will reset your connection as well!
• •     Verify that the power to your TV is turned on.
• •     If the TV or Set Top Box is plugged into a wall switch, verify that the switch is in the ON position.
• •     If your system includes a VCR, DVD recorder, or stereo, verify that you have properly connected the device to the Set Top Box.

Using the set top box remote control, press “Menu”.  In the on screen menu, navigate to “Search” and hit “Ok” on the remote control.  The next screen will display the search options for searching the TV guide.  The “Enter Text” box will be highlighted.  Hit “Ok” on the remote control to bring up the on screen keyboard.  Using the arrow keys on the remote control, navigate to the letters on the keyboard, hit “Ok” on the remote control to enter the selected letter into the search field.   When the desired search words are entered, navigate to the on screen keyboard button that says “Done”.   This will take the cursor back to the “Enter Text” field.  Using the arrow keys on the remote control, navigate down to the button that says “Search Guide” and hit “Ok” on the remote control.   A list of programs matching the keyword will start to display on the screen.  Using the arrow keys on the remote control, navigate to one of the desired programs and hit “Ok” on the remote control.  A menu asking the customer what they wish to do with the selected program will appear.  Using the arrow keys on the remote control, navigate to the option “Record Program”.   A red dot will appear next to the program indicating that it is set to record the program.  To back out of the menu, hit “Exit” on the remote control.

*SEARCH TIP:  Try searching for less common words in the title of the program.  Searching for a keyword of “Fast” will not only produce results with “Fast” in the title, it will also show results with the word “Fast” in the program information section.

Using the set top box remote control, press “Guide”.  Search through the guide to locate the program.  When the program has been located, hit “Ok” on the remote control.  On the menu that appears, navigate to “Record Series” and select “Ok” on the remote control.  This will place two red dots next to the program indicating that a series recording has been set.

*TIP – If you would like to only record the newest episodes in a series, hit the “Menu” button on the set top box remote control and in the menu navigate down to “PVR”.  Hit “Ok” on the remote control and on the new menu navigate down to “Schedule Priority”.  This will show a listing of all programs waiting to be recorded.  Navigate to the program that needs to be modified, and hit “Ok” on the remote control.  In the new menu, navigate to “Edit Series Recording”.  A new menu will pop up and there will be a field for “Episodes”.  The default setting is “All”; change this to “New Only”.